{"id":603,"date":"2017-09-15T08:57:07","date_gmt":"2017-09-15T06:57:07","guid":{"rendered":"http:\/\/detgroennemuseum.dk\/?page_id=603"},"modified":"2024-02-14T15:38:28","modified_gmt":"2024-02-14T14:38:28","slug":"terms-of-trade","status":"publish","type":"page","link":"https:\/\/detgroennemuseum.dk\/en\/handelsbetingelser\/","title":{"rendered":"Terms of Trade"},"content":{"rendered":"
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Terms of Trade<\/h1>\n

 <\/p>\n

Delivery<\/strong><\/h2>\n

Once you have placed an order in our e-shop, you will receive an order confirmation by email. The ordered goods will be shipped three to five business days from receipt of orders paid by Dankort. Letters and parcels are sent with GLS or PostNord and parcels are sent to the nearest parcel center.<\/p>\n

 <\/p>\n

Postage<\/strong><\/h2>\n

All our orders are shipped with PostNord or GLS. All orders will be delivered to one of the closest parcel shops to the address entered.<\/p>\n

Rates to Denmark: DKK 60 regardless of weight and quantity.<\/p>\n

Rates to countries in Europe as well as the Faroe Islands and Greenland: 175, \u2013 kr.<\/p>\n

Rates to countries outside Europe: DKK 200.<\/p>\n

 <\/p>\n

Delivery address<\/strong><\/h2>\n

If the item is a gift, you can also choose to have the item wrapped as a gift and sent to the gift recipient at no extra cost. The gift recipient's address is written under "Other delivery address" when you fill in the delivery address. If the item is for yourself, put a tick in the box next to the red text that says: "Yes, please, I want both the item(s) and invoice sent to the same address". If you do this, you will only be able to fill in one delivery address. REMEMBER that the item will be sent to one of the nearest parcel centers for delivery.<\/p>\n

 <\/p>\n

Part-delivery<\/strong><\/h2>\n

If you have ordered multiple items, and there is one item that has a delivery time, we will contact you to make further arrangements. If there is a longer delivery time for an item, this will be stated on the individual item. If you want partial delivery, you must create multiple orders.<\/p>\n

 <\/p>\n

Secure payment<\/strong><\/h2>\n

The museum shop guarantees that it is safe to shop online with us. We use the security protocol SSL (Secure Socket Layer), which ensures that your payment information during the ordering process is encrypted and unreadable to others. The information you provide when paying is always protected during transmission from your own computer. You can see that the encryption is active when a yellow padlock appears in the bottom right corner of your Internet browser. On\u00a0www.PBSINT.dk<\/a>\u00a0you can see how an SSL payment is completed.<\/p>\n

The museum shop also uses EPAY.dk, which ensures that your payment with Dankort is secure and certified by PBS (Pengeinstitutternes Betalings Systemser). See more at\u00a0www.epay.dk<\/a>. We accept Dankort. VAT: 25% VAT has been calculated on the goods for all customers. Customers outside the EU can contact their local customs office and have the Danish VAT refunded.<\/p>\n

 <\/p>\n

Return and exchange rights<\/strong><\/h2>\n

All items can be returned within 14 days of receipt. The item must be intact and must be returned in the original packaging with a copy of the order confirmation. The museum store will refund the price of the item within 14 days, excluding postage. The amount will be transferred directly to your bank account, so please state your account number on the copy of the order confirmation. If you wish to exchange an item for, for example, a different size, the item can be returned with a copy of the order confirmation and a statement of the exchange request. We will charge postage for exchanges.<\/p>\n

Returned goods are sent to:<\/p>\n

The Museum Shop | The Green Museum | Randersvej 4 | 8963 Auning.<\/strong><\/p>\n

 <\/p>\n

Gift card<\/strong><\/h2>\n

All gift cards for the museum shop are valid for three years. You will receive a physical gift card from the museum shop and have a 14-day right of withdrawal on your purchase. The gift card can be used in the shop at Det Gr\u00f8nne Museum or at the ticket office to purchase annual passes or tickets.<\/p>\n

 <\/p>\n

Tickets<\/strong><\/h2>\n

There is no right of withdrawal on tickets to cooking schools, events, lectures, etc. cf. section 9, subsection 2, no. 2 of the Consumer Contracts Act.<\/p>\n

 <\/p>\n

Complaint<\/strong><\/h2>\n

If you find any errors or damage upon receipt of the item, please contact the museum store within 8 days of receipt. Send an email stating your order number to butik@dgmuseum.dk<\/a>\u00a0and we will send a shipping label so you don't have to pay postage. The replacement item will be shipped immediately after receiving the returned item. You have the right to complain for up to 2 years after purchase if a manufacturing defect is found in the item.<\/p>\n

After 6 months, however, it is you who must prove that there is a manufacturing defect. Liability: Online purchases are also subject to the rules set out in the Danish Marketing Act and the Danish Act on Certain Consumer Contracts.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Terms and Conditions Delivery When you have placed an order in our e-shop, you will receive an order confirmation by email. 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